Summary
I am a young, creative and ambitious graduate of the Master degree programme Arts of Business with major "Innovation and Management in Tourism" in Salzburg, Austria. I have written my Master's Thesis based on the topic "Free Wifi Acceptance in Zell am see-Kaprun region, Internet usage behavior for Middle Eastern tourists " and therefore got to meet experts in the areas of Destination Management, Blogs and Content Marketing. My friendly and polite manner as well as my open and inquisitive personality is geared towards working with people from various backgrounds and cultures. My former colleagues characterize me as ambitious, commitment person, team-minded, motivated and hard-working with great organizational skills and an enthusiastic approach to work challenges, highly contributed towards work challenges, high capability of business decision making, distinctive communication skills, ambitious, outgoing, confident, initiative, strong ability to work to deadlines,friendly, polite, excellent analytically skills, great interest in economics and finance, Ability to work in a team, genuine interest in people, willing to work unsociable hours and to spend long period away from home. I am particularly interested in economics and high tech. I also enjoy sports and regularly play team sports such a soccer and basketball. I continually seek to improve both my professional and interpersonal skills.
JOB APPLIED FOR Sales and marketing department
WORK EXPERIENCE
15/07/2016 – Present
Entrepreneur for Yalla Europa Consulting company
Business consultancy , Middle East and European Markets specialist
Tourism and travelling Fields
Bergamo, Italy
01/07/2015 – Present
Social services for a social cooperation organisation
CooperativaRuah.it
Bergamo, Italy
Business or sector Information and communication
EDUCATION AND TRAINING
Expected graduation 2019 – 2021
Laurea magistrale in Scienze economico-aziendali, International management entrepreneurship and finance, secondo annoUniversità degli Studi di Bergamo, Bergamo (Italy)Activities and Societies: management entrepreneurship, marketing and social change
16/09/2012 – 01/07/2015
Master of Fine Arts (MFA), Innovation and Management in Tourism
Fachhochschule Salzburg, Salzburg (Austria)
Innovation and Management in Tourism is a university study programme for future tourism experts who will be engaged in the fields of hotel & destination management, gastronomy, event management, leisure & holiday as well as conference and tourism organisations.
01/10/2011 – 31/05/2012
Diploma, Tourism and Travel Agencies Management, Highly Commended
Institute of Tourism and Hottel Management, Salzburg (Austria)
Destination Management, Aspects of Sustainable Tourism as well as Strategies for Tourism Organizations are very important issues in the Tourism Industry The change of customer expectations towards a Tourism Destination or for example their changing behaviour before and during their stay, have deep impact on the Management and Marketing of a touristic region.
Activities and Societies:Excursions,Trips,Visiting tourism partners such as Hotels,tourism destinations...etc
16/09/2004 – 31/06/2011
Bachelor of Business Administration (BBA), Economic, Business Administration and Management, General, Good
EQF level 6
Damascus University, Damascus (Syria)
Proven management ability, profound sales and marketing skills, customer service experience, professional knowledge in human resources management, strategic management, international relations, management information systems, economics and business statistics.
01/10/2010 – 01/06/2010
Certificate of Management Accounting, Accounting and Business/Management
Institute of Management Accountants -Distance Study, Damascus (Syria)
The CMA is unique among professional and academic credentials, designed specifically for accounting and financial management professionals in business.
Achieving the CMA demonstrates your professional expertise in financial planning, analysis, control, decision support, and professional ethics – essential skills sought after by successful organizations and their financial team leaders.Whether you want to enhance your value within your current organization—or expand your career potential—the CMA is the key to maximizing your professional potential.
Certificates:
01/04/2012 – 07/04/2012
An Introduction to Airport Management
Salzburg Airport, Salzburg (Austra)
01/07/2008 – 01/10/2008
Amadeus system & Galileo
Blue Sky Office,, Damascus (Syria)
01/09/2006 – 01/11/2006
E-Ticket reservation course
Jazeera Airways, Damascus (Syria)
02/2006 – 06/2006
Cargo system module
Qatar Airways, Damascus (Syria)
09/2005 – 11/2005
Professional certificate in Air Ticket Sales
Al Mammon International Corporations Center MIC, Damascus (Syria)
02/2004 – 06/2004
Free Hawk
Cargo system module, Damascus (Syria)
PERSONAL SKILLS
Mother tongue(s)
Arabic
Others:
German
English
Italian
Communication skills
Strong communication, customer service, organizational skills, possess leadership, communication, motivational and inspirational skills, team player,Served as office spokesperson for different times, spoke with existing customers on a daily basis, resolved customer difficulties quickly and tactfully.
Organisational / managerial skills
Proven management ability, profound sales and marketing skills, professional knowledge in human resources management, strategic management, international relations, management information systems, economics and business statistics. In addition to a massive Knowledge in tourism businesses, destination’s management, tourism organization’s structures and travel agency management.
Travel management,change management, web content management, destination management, sustainable tourism, Tourism and Travel agency management, supervisory skills and managing deadlines
Job-related skills
Highly contributed towards work challenges, high capability of business decision-making, distinctive communication skills, ambitious, outgoing, confident, initiative, strong ability to work to deadlines, friendly, polite, excellent analytically skills, great interest in economics and finance, Ability to work in a team, genuine interest in people, willing to work unsociable hours and to spend long period away from home.
I am particularly interested in economics and high tech. I also enjoy sports and regularly play team sports such a soccer and basketball. I continually seek to improve both my professional and interpersonal skills.
Computer skills
- Excellent (Word, Excel, Access, PowerPoint, Internet), basic (Photoshop),
- E-Tourism Marketing experience
ADDITIONAL INFORMATION
Projects
Novemeber 2014-present
Commercial touristic and informative website for the tourism in Europe, targeting Middle East Market.
Yallaeurope.com
March 2011– Present
E-company for Tourism and Travel consulting in Syria(Link)
Check website please, housena.weebly.com
February 2013– February 2013
Backpackers Convey in Syrian Desert(Link)
Just a trip to remember, It would be a sustainable product which support locals and help in reviving the Desert
May 2014,
Business Plan , la dolce vita
Un ristorante turistico nelle alpi, Austria
Jan 2015,
The house of Hay
Exerience design, Un posto (Museu) turistico nelle alpi, Austria
Honours and awards
- Best Employee for two seasons at my last job in Grand Hotel Zell Am See.
- Best revenue income, for my training period at the Qatar Airways cargo section, Damascus, Syria in 2006
Publications
May 31, 2012
Business Plan for an electronic tourism company, Salzburg , Asutria
July, 2013
The influence of gamification on customer’s brand awareness toward a tourism destination
Jan,2015
“THE NEW DIGITAL ERA OF CRUISE LINES.
Technology acceptance of LBS information system and app-based touristic experiences for cruise lines passengers.”
I am a young, creative and ambitious graduate of the Master degree programme Arts of Business with major "Innovation and Management in Tourism" in Salzburg, Austria. I have written my Master's Thesis based on the topic "Free Wifi Acceptance in Zell am see-Kaprun region, Internet usage behavior for Middle Eastern tourists " and therefore got to meet experts in the areas of Destination Management, Blogs and Content Marketing. My friendly and polite manner as well as my open and inquisitive personality is geared towards working with people from various backgrounds and cultures. My former colleagues characterize me as ambitious, commitment person, team-minded, motivated and hard-working with great organizational skills and an enthusiastic approach to work challenges, highly contributed towards work challenges, high capability of business decision making, distinctive communication skills, ambitious, outgoing, confident, initiative, strong ability to work to deadlines,friendly, polite, excellent analytically skills, great interest in economics and finance, Ability to work in a team, genuine interest in people, willing to work unsociable hours and to spend long period away from home. I am particularly interested in economics and high tech. I also enjoy sports and regularly play team sports such a soccer and basketball. I continually seek to improve both my professional and interpersonal skills.
JOB APPLIED FOR Sales and marketing department
WORK EXPERIENCE
15/07/2016 – Present
Entrepreneur for Yalla Europa Consulting company
Business consultancy , Middle East and European Markets specialist
Tourism and travelling Fields
Bergamo, Italy
01/07/2015 – Present
Social services for a social cooperation organisation
CooperativaRuah.it
Bergamo, Italy
Business or sector Information and communication
EDUCATION AND TRAINING
Expected graduation 2019 – 2021
Laurea magistrale in Scienze economico-aziendali, International management entrepreneurship and finance, secondo annoUniversità degli Studi di Bergamo, Bergamo (Italy)Activities and Societies: management entrepreneurship, marketing and social change
16/09/2012 – 01/07/2015
Master of Fine Arts (MFA), Innovation and Management in Tourism
Fachhochschule Salzburg, Salzburg (Austria)
Innovation and Management in Tourism is a university study programme for future tourism experts who will be engaged in the fields of hotel & destination management, gastronomy, event management, leisure & holiday as well as conference and tourism organisations.
01/10/2011 – 31/05/2012
Diploma, Tourism and Travel Agencies Management, Highly Commended
Institute of Tourism and Hottel Management, Salzburg (Austria)
Destination Management, Aspects of Sustainable Tourism as well as Strategies for Tourism Organizations are very important issues in the Tourism Industry The change of customer expectations towards a Tourism Destination or for example their changing behaviour before and during their stay, have deep impact on the Management and Marketing of a touristic region.
Activities and Societies:Excursions,Trips,Visiting tourism partners such as Hotels,tourism destinations...etc
16/09/2004 – 31/06/2011
Bachelor of Business Administration (BBA), Economic, Business Administration and Management, General, Good
EQF level 6
Damascus University, Damascus (Syria)
Proven management ability, profound sales and marketing skills, customer service experience, professional knowledge in human resources management, strategic management, international relations, management information systems, economics and business statistics.
01/10/2010 – 01/06/2010
Certificate of Management Accounting, Accounting and Business/Management
Institute of Management Accountants -Distance Study, Damascus (Syria)
The CMA is unique among professional and academic credentials, designed specifically for accounting and financial management professionals in business.
Achieving the CMA demonstrates your professional expertise in financial planning, analysis, control, decision support, and professional ethics – essential skills sought after by successful organizations and their financial team leaders.Whether you want to enhance your value within your current organization—or expand your career potential—the CMA is the key to maximizing your professional potential.
Certificates:
01/04/2012 – 07/04/2012
An Introduction to Airport Management
Salzburg Airport, Salzburg (Austra)
01/07/2008 – 01/10/2008
Amadeus system & Galileo
Blue Sky Office,, Damascus (Syria)
01/09/2006 – 01/11/2006
E-Ticket reservation course
Jazeera Airways, Damascus (Syria)
02/2006 – 06/2006
Cargo system module
Qatar Airways, Damascus (Syria)
09/2005 – 11/2005
Professional certificate in Air Ticket Sales
Al Mammon International Corporations Center MIC, Damascus (Syria)
02/2004 – 06/2004
Free Hawk
Cargo system module, Damascus (Syria)
PERSONAL SKILLS
Mother tongue(s)
Arabic
Others:
German
English
Italian
Communication skills
Strong communication, customer service, organizational skills, possess leadership, communication, motivational and inspirational skills, team player,Served as office spokesperson for different times, spoke with existing customers on a daily basis, resolved customer difficulties quickly and tactfully.
Organisational / managerial skills
Proven management ability, profound sales and marketing skills, professional knowledge in human resources management, strategic management, international relations, management information systems, economics and business statistics. In addition to a massive Knowledge in tourism businesses, destination’s management, tourism organization’s structures and travel agency management.
Travel management,change management, web content management, destination management, sustainable tourism, Tourism and Travel agency management, supervisory skills and managing deadlines
Job-related skills
Highly contributed towards work challenges, high capability of business decision-making, distinctive communication skills, ambitious, outgoing, confident, initiative, strong ability to work to deadlines, friendly, polite, excellent analytically skills, great interest in economics and finance, Ability to work in a team, genuine interest in people, willing to work unsociable hours and to spend long period away from home.
I am particularly interested in economics and high tech. I also enjoy sports and regularly play team sports such a soccer and basketball. I continually seek to improve both my professional and interpersonal skills.
Computer skills
- Excellent (Word, Excel, Access, PowerPoint, Internet), basic (Photoshop),
- E-Tourism Marketing experience
ADDITIONAL INFORMATION
Projects
Novemeber 2014-present
Commercial touristic and informative website for the tourism in Europe, targeting Middle East Market.
Yallaeurope.com
March 2011– Present
E-company for Tourism and Travel consulting in Syria(Link)
Check website please, housena.weebly.com
February 2013– February 2013
Backpackers Convey in Syrian Desert(Link)
Just a trip to remember, It would be a sustainable product which support locals and help in reviving the Desert
May 2014,
Business Plan , la dolce vita
Un ristorante turistico nelle alpi, Austria
Jan 2015,
The house of Hay
Exerience design, Un posto (Museu) turistico nelle alpi, Austria
Honours and awards
- Best Employee for two seasons at my last job in Grand Hotel Zell Am See.
- Best revenue income, for my training period at the Qatar Airways cargo section, Damascus, Syria in 2006
Publications
May 31, 2012
Business Plan for an electronic tourism company, Salzburg , Asutria
July, 2013
The influence of gamification on customer’s brand awareness toward a tourism destination
Jan,2015
“THE NEW DIGITAL ERA OF CRUISE LINES.
Technology acceptance of LBS information system and app-based touristic experiences for cruise lines passengers.”